Your Reynolds account guide
Your account. Your next job.
Order online. Keep everything together.
From your first sign-in to your next repeat order, here’s how to get more from your Reynolds account on your phone or computer.
Sign in with your email
- Tap the account icon at the top of the website, or use the sign-in button above.
- Enter the email address linked to your Reynolds account and tap the arrow.
- Enter the six-digit code sent to your inbox. You don’t need to remember a password.
Use the email connected to your business. If you have more than one company or location, choose the one you’re ordering for so the correct pricing and account details appear.
News and offers are optional. You can change your marketing preferences in your profile.
Choose your materials, then your slot
- Return to the shop using the Reynolds logo or the Shop materials button. Stay signed in to see your account pricing.
- Choose the right size, length or finish, set your quantity and add each item to your basket.
- Open the basket and check the products and quantities. Add an order note or an eligible promo code if needed.
- Tap Choose Delivery Or Collection. For delivery, enter your postcode and check availability. For collection, choose the collection option. Follow the prompts to select an available date or slot.
- Continue to checkout and review your details, delivery charge, discounts and final total before paying.
Your available trade pricing follows the company/location you’ve selected. If something looks wrong, contact us before placing the order. Credit terms are available only where separately approved.
Pay in the way that suits you
Apple Pay
If Apple Pay appears at payment, choose it and approve the payment on your device. It’s a quick way to pay without typing in your card details.
Availability depends on your device, browser, account and order. For trade orders, look for it during the payment step rather than expecting an express button at the start.
Cards & other options
You can also pay by card using the methods shown at checkout. Eligible retail orders may offer Google Pay or Shop Pay.
Trade-account options can differ. If your business has approved payment terms, check the due date on the order and use Pay now when that option is available.
Your orders, invoices and details
Track an order
Sign in and open Orders. Tap an order to see its status, items, payment information and available delivery updates.
Find an invoice
Open the order and scroll to the totals. Where available, tap the blue invoice number in the VAT row to open your invoice. If it’s missing, contact us with your order number.
Order the same items again
Choose Buy again on the order. On a phone, extra actions may sit under the three dots (…). Review current prices, availability and quantities in the basket before checking out.
Manage your profile
Open Profile to check your details, addresses and preferences. Use Edit where shown. For business details or addresses you can’t change yourself, ask our team for help.
Need a hand?
My sign-in code hasn’t arrived
Check the email address you entered, then check your spam or junk folder. If you request a new code, use the latest one. Still stuck? Call us and we’ll help you find the right account email.
I can’t see my orders or trade prices
Check you’ve signed in with the email linked to your business and selected the correct company/location. Orders placed under another email may not appear. Contact us before placing the order if your pricing looks wrong.
Apple Pay isn’t showing
Payment choices depend on your device, browser and order type. Use a supported Apple device with Apple Pay set up, and check the payment step. If it’s still unavailable, use one of the other methods shown.
Can I open a trade account or arrange pricing for a bigger job?
Yes. Open a trade account here. For regular material requirements or a larger project, speak to our team about pricing suited to your business. Credit is a separate application and approval.
A local team when you need us
Call 0151 670 1213 or email sales@reynoldstimber.com. Have your order number ready if you’re asking about an existing order.
Monday–Friday, 7:30am–5pm · Saturday, 8am–12pm